FAQ

• ✅ North America (US, Canada)
• ✅ Europe (UK, EU countries)
• ✅ Asia Pacific (Japan, Korea, Hong Kong, Taiwan etc.)
• ✅ Australia & New Zealand

Note: Some regions may have shipping restrictions due to local regulations.

Standard shipping fee: US$10 for orders under US$80

1. ✉️ Receive tracking email after dispatch
2. 🔍 Click tracking link in email
3. 📱 Track real-time on carrier's website

You can also track your order in your account dashboard.

• ✈️ Package arrives in destination country
• 📦 Local carrier receives the package
• 🔄 System synchronizes tracking data

Please allow 24-48 hours for initial tracking updates.

• 📋 Customs clearance procedures
• 🌧️ Weather conditions
• 📅 Holiday seasons
• 🌍 Global shipping situations
• 🚛 Local delivery circumstances

We actively monitor shipments and will notify you of significant delays.

🌏 Special Offer for Our Asia Customers! 🌏

Automatic 20% OFF - No Code Needed!

Dear valued customers from across Asia and the Middle East,

We're excited to offer you an exclusive 20% discount on all your kawaii purchases at Cozy Kawaii Palace!

🎌 Who qualifies: Customers from China, Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, Indonesia, Vietnam, India, Hong Kong and Taiwan.

✨ How it works:

• Browse our adorable kawaii collection
• Add your favorite items to cart
• Your 20% discount automatically applies at checkout
• No promotional codes to remember or enter!

💕 What you get:

• 20% OFF your entire order
• Automatic savings on all kawaii products
• Same great quality and customer service
• Fast shipping to your region

🛍️ Shop with confidence: Your discount will appear in your cart before you complete your purchase. Simply shop as usual and watch your savings add up automatically!

This exclusive offer is available to all customers from our featured Asian and Middle Eastern markets. Discount cannot be combined with other promotional offers. Standard shipping and return policies apply.