FAQ

Frequently Asked Questions

Shipping

What areas do you ship to?

We proudly offer worldwide shipping services! 🌎
  • βœ… North America (US, Canada)
  • βœ… Europe (UK, EU countries)
  • βœ… Asia Pacific (Japan, Korea, Hong Kong, Taiwan etc.)
  • βœ… Australia & New Zealand

Note: Some regions may have shipping restrictions due to local regulations.

How much is shipping?
πŸŽ‰ FREE SHIPPING on orders over US$100!

Standard shipping fee:Β US$10Β for orders under US$100

Returns

What is your return policy?
  • We will not accept returns, ALL PRODUCTS are FINAL sale nor do we do exchanges.
  • ALL products are FINAL SALE, we are not responsible if pieces are damaged in transit or once worn.
Order Tracking

How can I track my order?
Tracking your order is easy:
  1. βœ‰οΈ Receive tracking email after dispatch
  2. πŸ” Click tracking link in email
  3. πŸ“± Track real-time on carrier's website

You can also track your order in your account dashboard.

Β 

Why can't I see tracking updates?
Tracking updates may be limited until:
  • ✈️ Package arrives in destination country
  • πŸ“¦ Local carrier receives the package
  • πŸ”„ System synchronizes tracking data

Please allow 24-48 hours for initial tracking updates.

Delivery Times

How long will my order take?Β 
Estimated Delivery Times:

United States 8-15 business days
Australia/Canada/UK 8-15 business days
Japan/KoreaΒ 5-8 business days
Hong Kong/Taiwan/SingaporeΒ 2-5 business days


Why is my package delayed?
Delivery delays may occur due to:
  • πŸ“‹ Customs clearance procedures
  • 🌧️ Weather conditions
  • πŸ“… Holiday seasons
  • 🌍 Global shipping situations
  • πŸš› Local delivery circumstances

We actively monitor shipments and will notify you of significant delays.